Privacy Policy

1. Introduction

Royal Muslim Wedding ("we," "us," or "our") operates a halal matrimonial platform that helps adults seeking marriage connect in a respectful and secure environment. This Privacy Policy explains what information we collect, how we use and protect it, how our safety tools such as Report User and Block User work, and the choices you have. By creating an account or using our services, you agree to the practices described here and to our Terms & Conditions.

2. Information We Collect

We collect only the information needed to provide secure matrimonial services:

• Account information: name, email address, phone number, and password.
• Profile information: age, gender, marital status, education, profession, location, religious preferences, and a profile photo.
• Communications: messages and interests you exchange with other members through the app.
• Safety & moderation data: reports you submit or receive, the reason selected, the reported message or photo, your block list, and the outcome of our review.
• Usage & device data: app activity, device type, operating system, and approximate region, used to keep the service secure and reliable.

3. How We Use Your Information

Your information is used to:

• Create and verify your profile and confirm you are 18 years of age or older.
• Provide matchmaking suggestions and enable communication between members.
• Review reports, moderate user-generated content, and remove objectionable content and abusive users.
• Enforce blocks so that blocked members can no longer see or contact you.
• Protect the community by detecting fraud, fake profiles, and policy violations.
• Respond to your requests and provide customer support.
• Improve and maintain the safety, quality, and performance of our services.

4. Reporting a User or Content

Every profile, photo, and chat conversation in the app includes a Report option. You can report any member or content that you find abusive, offensive, fake, or otherwise objectionable.

• How to report: open the member's profile or chat, tap the ⋮ menu, choose Report User, select a reason (fake profile, harassment, nudity or sexual content, scam or fraud, underage user, hate speech, other) and submit. You may also email info@royalmuslimwedding.com or use the in-app Help & Support form.
• What we collect when you report: your account ID, the reported member's account ID, the reason you selected, any description you add, and a copy of the reported profile, photo, or message needed to review the case.
• Confidentiality: reports are confidential. We do not tell the reported member who filed the report.
• Our response: we review every report and act on objectionable content within 24 hours of it being reported, by removing the content and, where appropriate, suspending or permanently ejecting the member who submitted it.
• Feedback: we notify you in the app or by email once your report has been reviewed and closed.

Reporting a member also gives you the option to block them at the same time.

5. Blocking a User

You are always in control of who can contact you. Every profile and chat screen includes a Block option.

• How to block: open the member's profile or chat, tap the ⋮ menu and choose Block User. The block takes effect immediately.
• What happens after blocking: the blocked member can no longer view your profile, send you interests, messages, or photos, and your profile is hidden from their search results and match suggestions. Existing conversations are hidden from your inbox.
• What we store: we store your block list — the account IDs you have blocked and the date of the block — so that the block can be enforced across the app on every device you sign in from.
• Unblocking: you can view and manage everyone you have blocked at any time under Settings → Privacy & Safety → Blocked Users, and unblock a member from the same screen.
• Privacy of blocking: the other member is never informed that you have blocked them.

6. Content Moderation & Filtering

All profiles, photos, and profile descriptions are screened before they become visible to other members, using a combination of automated filtering and manual review by our moderation team. Objectionable content — including nudity or sexual content, abuse or harassment, hate speech, violence, illegal activity, scams, and impersonation — is prohibited and is removed as soon as it is detected or reported. Members who post such content may be suspended or permanently removed from the platform without notice. Our full rules on acceptable behaviour and enforcement are set out in our Terms & Conditions.

7. How We Share Information

We do not sell your personal information. Your profile details are only visible to other registered members as part of the matchmaking service, and sensitive contact details are never shared publicly without your permission. We may share information with trusted service providers who help us operate the app (such as hosting, moderation, and security providers) under strict confidentiality obligations, or when required by law, legal process, or to protect the safety of our users. Reports and related evidence may be shared with law enforcement where we believe there is a risk of harm or a violation of law.

8. Data Security

We apply modern security practices — including encryption in transit, access controls, and regular monitoring — to keep your information confidential and protected. While no method of transmission or storage is completely secure, we work continuously to safeguard your data.

9. Data Retention

We retain your information for as long as your account is active or as needed to provide our services. When you delete your account, we remove or anonymize your personal information within a reasonable period, except where we are required to retain certain data to comply with legal obligations, resolve disputes, or enforce our policies. Reports, moderation records, and block lists may be retained for a longer period in a limited form so that we can keep removed members off the platform and protect other users from repeat abuse.

10. Your Rights & Choices

You may access, update, or correct your profile information at any time from within the app. You may control who can contact you using the block and privacy settings, report any member who violates our rules, and request a copy of your data or object to certain processing by contacting us using the details below.

11. Account & Data Deletion

You can delete your account and associated personal data at any time. Open the app and go to Settings → Delete Account, or send a deletion request to info@royalmuslimwedding.com. Once your account is deleted, your profile is removed from the platform and your personal data is deleted or anonymized, subject to any legal retention requirements described in Section 9.

12. Children's Privacy & Child Safety

Royal Muslim Wedding is intended only for adults aged 18 years or older. We do not knowingly collect information from anyone under 18, and accounts found to belong to minors are removed. We maintain a zero-tolerance policy toward child sexual abuse and exploitation. Suspected underage accounts can be reported using the in-app Report User option or by emailing info@royalmuslimwedding.com. Please read our dedicated Child Safety Standards Policy for full details on how we protect minors and how to report concerns.

13. Third-Party Services

Our app may rely on third-party services for functions such as hosting, analytics, and security. These providers process data only on our behalf and are not permitted to use it for their own purposes. Any external links are governed by the privacy policies of those third parties.

14. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date above and, where appropriate, notify you within the app. Continued use of the platform after changes take effect constitutes acceptance of the revised policy.

15. Contact Information

For privacy questions, abuse reports, or urgent safety concerns, contact us. Safety and abuse reports are reviewed within 24 hours.